At Shemall.pk, we understand that plans can change, and you may need to cancel your order. Below is our policy outlining the steps and conditions for order cancellations.
1. Order Cancellation by Customer
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Before Shipment:
- Orders can be canceled before shipment without any charges.
- To cancel your order, contact us immediately at support@shemall.pk or call us at 0300-0000000 with your order number.
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After Shipment:
- Once your order has been shipped, cancellations are not possible. However, you can initiate a return or refund after receiving the item. Please refer to our Returns & Refunds Policy for more details.
2. Order Cancellation by Shemall.pk
We reserve the right to cancel an order under the following circumstances:
- The product is out of stock.
- Incorrect pricing or description due to a technical error.
- Suspicious or fraudulent activity associated with the order.
In such cases, we will notify you immediately and issue a full refund if payment has already been made.
3. Refund for Canceled Orders
- Refunds for canceled orders will be processed within [7-10 business days] to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit upon confirmation of your bank details.
4. Non-Cancellable Items
Certain items cannot be canceled once the order is placed, including:
- Custom-made or personalized products.
- Sale or clearance items.
5. How to Cancel an Order
To cancel your order:
- Email us at support@shemall.pk or call us at 0300-0000000 as soon as possible.
- Provide your order number and the reason for cancellation.
- Our team will confirm your cancellation and provide further instructions, if needed.
6. Contact Us
If you have any questions about our Cancellation Policy, please feel free to reach out to us:
Thank you for choosing Shemall.pk! We are committed to providing you with a seamless shopping experience.
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